Information
- All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
- All clients will complete a Medical history form at or prior to their first appointment, this is necessary to inform the consultation and treatment planning process.
- All information will be treated as confidential and protected in accordance with Data Protection legislation
- Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
- You may choose to remove yourself from our mailing list at any time, by unsubscribing or emailing
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Appointments
- Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
- We take a non refundable deposit, of 25% against the total treatment/service fee to mitigate missed appointments.
- Willow Tree Aesthetics operates a 48 hour cancellation policy. If you do not attend a booked appointment, and fail to advise us in advance, the non refundable deposit on account may be forfeited to cover operational and product costs.
- If you are undergoing a course of treatment as part of a package, and fail to attend or do not provide at least 48 hours notice of cancellation or change, the treatment will be forfeited.
- Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
- Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment will be provided once the review period of 2-3 weeks has passed.
- New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.
Children
We do not treat children or young adults under the age of 18 years old.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment rooms.
Payment
- Consultations will be subject to a fee, as detailed when booking. This is redeemable against treatment carried out within one month of consultation.
- You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
- Payment is taken, in full at the time of treatment.
- The clinic accepts cash, major debit, credit cards, LayBuy payments.
- A discretionary deposit will be taken for some treatments and in some circumstances.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
- consultation and assessment
- provision of information and advice
- safe treatment with evidence based products
- follow up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
All packages are to be paid in full before treatment commences.
All packages and treatments are non-refundable and non-transferable
Packages
If a client fails to arrive for their appointment, or provides less than 48 hours notice of cancellation, the session will be deducted from the course.
Feedback
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback in a variety of different ways.
Complaints
If you have a complaint please contact us immediately to discuss.