Atelier Clinic, 10-16 Grange Street, KA1 2AR

Complaints Policy V1.1

At Willow Tree Aesthetics, we strive to ensure full customer satisfaction and best practice is always upheld. However, in the unlikely event that you feel we have failed to meet this, then your complaint will be dealt with in a friendly, warm, and professional manner.

Willow Tree Aesthetics are committed to meeting the standards and codes of practice that must be upheld to retain the regulatory requirements of all healthcare practitioners including the Nursing and Midwifery Council and Healthcare Improvement Scotland registrations. Consequently, we are committed to providing and promoting safe practices by ensuring impeccable service standards are always met to minimise any risk of harm and promote patient satisfaction. 

The following procedure document mentions Atelier Clinic (trading name for Willow Tree Aestheics Limited) within the policy. However the procedure, should you wish to make a complaint regarding Willow Tree Aestheics Limited remains the same.

Review Date: 20/08/23