Professional, Personal & Approachable

Atelier clinic takes complaints very seriously and tries to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaints about a service to be handled. We learn from every mistake we make and respond to our patient’s concerns in a caring and sensitive way.

• Please direct all complaints to Allan Sharpe; allan@willowtreeaesthetics.co.uk
• We will acknowledge the complaint in writing and enclose a copy of our Complaints Procedure as soon as possible.
• We will seek to investigate the complaint in accordance with the timeframes outlined in our Complaints Procedure. If we are unable to investigate the complaint within this timeframe, we will notify the patient, giving reasons for the delay and likely period within which the investigation will be completed
• We will confirm the decision about the complaint in writing immediately after completing our investigations.

If patients are not satisfied with the results of our complaints procedure, then a complaint may be made directly to:

Nursing & Midwifery Council UK
Complaints: Email newreferrals@nmc-uk.org or Telephone: 020 7681 5248

Healthcare Improvement Scotland
Address: Programme Manager, Independent Healthcare Services Team, Healthcare
Improvement Scotland, Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB
Tel: 0131 623 4342 (10am-2pm, Monday to Friday)
Email: hcis.ihcregulation@nhs.scot